Viaggio’s Cafe Legal
Consumer Terms of Use
Privacy Policy
Updated on December 1, 2023
This Privacy Policy (this “Policy”) describes the privacy practices of Viaggio’s Cafe. with respect to collecting mobile phone numbers when users sign up for, use, access or otherwise interact with viaggioscafe.com and any applications, services, programs, and products of Viaggio’s Cafe developed from time to time, including point-of-sale (POS) software and hardware services, guest management services, online ordering services, contactless order and pay-at-table functionality, payment facilitation services, and associated mobile applications and social media plugins or websites and applications operated by Viaggio’s Cafe. By using the Opt-in form and providing Personal Information to us you consent to the terms of this Policy.
We may change this Policy from time to time. If changes are made, notification will happen by posting the updated policy to the Sites and revising the “Updated” date. The most current version of this Policy will be effective at the time it is posted. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Policy. If you have a disability, you may access this Policy in an alternative format by contacting [email protected].
BY ACCESSING ANY OF THE SERVICES YOU AGREE TO BE BOUND TO ALL THE TERMS OF THIS POLICY.
This Policy covers the following areas:
The Information Viaggio’s Cafe Collects and How It is Used
How Your User Information May Be Shared
III. How Viaggio’s Cafe Retains User Information
How Viaggio’s Cafe Secures User Information
How You Can Manage Your User Information
Region-Specific Disclosures
- I. The Information Viaggio’s Cafe Collects and How It is Used
Information Collected From Users
Viaggio’s Cafe collects both Personal Information and Non-Personal Information in connection with the SMS messaging Service. “Personal Information” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal data” under applicable data privacy laws, rules, or regulations. Examples of Personal Information are a name, an online identifier, biometric information, a contact address, social media reviews and ratings, device identifiers that can be linked to a particular consumer, and precise Geolocation Data. “Non-Personal Information” means information that is aggregate, anonymous, practicably de-identified, or otherwise does not reveal your identity. Personal Information and Non-Personal Information are collectively “User Information.”
Viaggio’s Cafe may collect and use User Information, including as follows:
Account and Transactional Data
Account Information. We may ask for and store information submitted to us (“Account Information”) by you directly when you express an interest in using, or use or access, the SMS messaging Service. This includes information you may provide as part of any identity verification process such as name; email address; mailing address; phone number; or authentication information.
Transactional Data. We may collect information about you (“Transactional Data”) when you engage in activities on or related to the SMS messaging Services, including participating in interactive features of the SMS messaging Services, connecting from a social network, using a social media service (such as the Facebook page of Viaggio’s Cafe, or websites or applications operated by Viaggio’s Cafe, using a Viaggio’s Cafe gift card (including any gift cards issued by a Merchant through a relationship with Viaggio’s Cafe), signing up for emails, mobile messages, or social media notifications, submitting content and/or posting content/reviews in discussion forums, communicating with our customer service department via our customer service call center or electronic media platforms (such as email or social media), participating in user surveys, focus groups, or contests, or customer referral programs and signing up for special offers. Our collection of Transactional Data may be required for you to engage in certain activities on the SMS messaging Service. Transactional Data may include (a) first and last names, (b) a home or other physical address, including street name and name of city or town, (c) an email address or other online contact information, such as an instant messaging user identifier or a screen name, (d) telephone number, (e) a description of transaction and when and where it occurred, and (f) certain financial account or payment details, such as a payment method, a bank account number or a credit card number, expiration date, and authentication codes or related information.
We may use Personal Information contained in Account Information and Transactional Data for, among other things, product and service fulfillment (including the delivery of Viaggio’s Cafe products to Customers and providing products and services to Customers (such as offering real-time deals near your location or sending receipt messages (by email or mobile communications), to enable Customers and to access and use the SMS messaging Services, maintenance and improvement of the SMS messaging Services, promotional purposes (such as sending you promotional communications, in relation to the Products that might interest you.
You may disclose Personal Information to us so that we can provide assistance and information to you. Where consistent with applicable law we record and store telephone calls and chat transcripts for a period of time when you interact with our customer or technical support personnel, or if you provide us feedback about our Services. We may use Personal Information to deliver information and support your request, troubleshoot issues you are having with the Sites, perform administrative tasks in connection with the Services, contact you, enforce our agreements (including any applicable terms of use, terms of service, or similar agreements and this Privacy Policy), investigate, detect or prevent fraud, security breaches and other potentially prohibited or illegal activities, comply with applicable law, regulation, and legal process and cooperate with law enforcement activities, each to the extent permitted by applicable law. Personal Information may also be used in verifying identity or account verification processes. We may also use Personal Information for any other business purpose stated when collecting such Personal Information or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”).
Location and Device Information. Viaggio’s Cafe may directly collect device-specific information about you (and any device associated with your account) including without limitation any GPS-based, Wi-Fi-based, or cell-based location information (“Geolocation Information”), and any other identifier that permits direct identifying, locating, or contacting of the device or user. That information may include the presence of the device, its signal strength and mobile network information, its manufacturer (Apple, Samsung, etc.) and model, software running on the device, unique identifiers such as its Media Access Control (MAC) address, and information about the device’s interaction with the Services or business services.
Viaggio’s Cafe uses this information for various reasons, such as enabling the monitoring of browsing activity and session replays, better understanding our customers and other individuals who access our Services, promoting the businesses of Viaggio’s Cafe, developing more interesting and relevant products and services.
Demographic and Profile Information. We may at times request information that is not directly personally identifiable, unless it is stored or used in combination with any direct personal identifiers (such as your name or email address). This type of information is primarily used to display more customized content and improve user experience of and promote the Services.
Usage Information. We automatically store information related to the use of the Services, such as Site pages you viewed, your internet protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, browsing data such as the path you take through the Sites or Services and how long you spent on a page, platform type, access device, and the date and time of your visit or transaction. We may use this data administer the Services, analyze trends, anticipate traffic load demands, track user behavior, gather broad demographic information for aggregate use, for session replays and to otherwise provide the Services.
Cookies and Similar Automatically Collected Information. Viaggio’s Cafe use various technologies to collect information when you use our Services, including web beacons, pixel tags and sending cookies – small data files placed on a device’s hard drive or memory – to user’s devices in order to, among other things, identify the status of the user, retain your preferences and account settings, analyze trends, learn about Viaggio’s Cafe user base, customize and improve the Services, and mitigate risks and the potential for fraud. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.
Our web pages may contain electronic images known as tracking pixels that allow us to count users who have visited those pages and to deliver co-branded services. We may include tracking pixels in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon. This allows us to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us to learn which advertisements and emails bring you to our Site(s) and how you use the Site(s).
Viaggio’s Cafe may also supplement the information we collect from you. If you view a web page created by a third party or use an application created by a third party, those third parties may use their own cookies or web beacons that are not subject to Viaggio’s Cafe control or this Policy. For instance, we use Google Analytics to collect and process certain analytics data. Google provides some additional privacy options described at www.google.com/policies/privacy/partners/ regarding Google Analytics cookies. We also use Mixpanel to collect and process certain analytics data. More information about Mixpanel’s data practices may be found online at http://mixpanel.com/privacy/. To opt-out of Mixpanel analytics, please go to https://mixpanel.com/optout/ or review the current instructions in the Mixpanel Privacy Policy.
By using the Services, you consent to the use of the above technologies, including cookies and pixel tags, to collect information about you. You can decide whether or not to accept cookies through your browser’s settings. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways. You can also delete all cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some of the Services and functionalities may not work. To explore what cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu.
Digital Receipts. In connection with the Services, you may receive receipts in connection with order transactions. If you opt to receive receipts via email or text message, Viaggio’s Cafe retains any provided email address or phone number, and you authorize Viaggio’s Cafe to use that address or phone number when sending you receipts in connection with purchases and to automatically send you digital receipts for future purchases you make. Digital receipts may contain additional messages, offers, or links that may be of interest to you. If at any time you wish to opt out of receiving automatic digital receipts, please follow the instructions in your digital receipt (if applicable) or contact Viaggio’s Cafe at [email protected].
To the extent that Viaggio’s Cafe incorporates the Google Places or Maps API product(s) into the Services, then by using the Services you agree to be bound by Google’s Terms of Use and the Google privacy policy (currently at http://www.google.com/policies/privacy/), as amended by Google from time to time, which is incorporated herein by reference.
II. How Your User Information May Be Shared
Viaggio’s Cafe will NOT share User Information with third parties.
Legal Compliance and Special Circumstances
For information about the categories of sources from which we obtain personal information, or for additional details about the specific types of Personal Information we collect, as well as Viaggio’s Cafe purposes for collecting such information please refer to the “The Information Viaggio’s Cafe Collects and How It is Used” section of the Policy. For information about our purpose(s) for possibly sharing your personal information and the categories of third parties with whom such information is shared, please refer to the “How Your User Information May Be Shared” section of the Policy.
III. How Viaggio’s Cafe Retains User Information
Viaggio’s Cafe will retain User Information for so long as it continues to be useful in connection with providing Viaggio’s Cafe Services and product offerings and subject to law and this Policy and the Biometric Information Use Policy. We may further retain and use User Information as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request; to detect or prevent fraud; to collect fees owed or resolve disputes; to assist with investigations; to enforce our agreements with consumers or Merchants or other applicable agreements or policies; or to take any other actions consistent with or required by applicable law. We may further retain information in an anonymous or aggregated form where that information does not identify you personally.
IV. How Viaggio’s Cafe Secures User Information
Viaggio’s Cafe takes precautions to secure your personal information and protect it from loss, theft, unauthorized access, destruction, use, modification and disclosure. Viaggio’s Cafe security measures may change or be unavailable from time to time and no data transmission over the Internet or any wireless network is 100% secure, so we cannot guarantee the security of User Information.
Viaggio’s Cafe keeps your personal information only for as long as necessary to accomplish the identified purpose(s), and then securely destroys such information to the extent required by applicable law.
Personal Information of Children Under 16. The Services are intended for general audiences and is not directed to persons less than 16 years of age and we do not knowingly collect personal information from those persons. If you become aware that personal information about your child has been provided to Viaggio’s Cafe without your consent, please contact us. If we become aware that a child under 16 has provided us with personal information without parental consent, we make efforts to remove that information and terminate the child’s account in a manner consistent with applicable law. A parent or guardian may contact us at [email protected] for the purpose of deleting this information.
Canadian residents. Your personal information may be processed and stored in the United States and may be accessible to the United States government, courts or law enforcement or regulatory agencies through the laws of the United States.
V. How You Can Manage Your Information
If your Account Information changes, you may update or delete and deactivate certain aspects of your Account Information by signing into and managing your Viaggio’s Cafe account or, if your account does not so permit, by contacting us at [email protected]. In addition, depending on the nature of your account, your account management page may allow you to control certain aspects of how other information you submit to the Services is used or shared. As a consumer you have the ability to unsubscribe to promotional emails or text messages by following the instructions in those emails or text messages. If you unsubscribe it may take up to 10 business days before you stop receiving promotional emails and Viaggio’s Cafe may still send you non-promotional communications, such as digital receipts (if applicable) and communications about your account.
Viaggio’s Cafe Privacy Office
For more information or concerns regarding this Policy or Viaggio’s Cafe privacy practices please contact Viaggio’s Cafe Privacy Office at:
Phone: (405) 796-0127
Email: [email protected]
Write: Viaggio’s Cafe, 8538 NE23RD ST, MIDWEST CITY, OK. 73141